Yes, his ways weren't suitable for Henry Bucks. The typical customer doesn't want to be fawned over and upsold all the time. The flagship store is pretty low key with no pressure, and l like to plan a purchase and spend according to a budget. If l plan to spend $500 l don't want to walk out having spent $2,000. I think the average customer at H.B probably thinks this way, he has a limit on what he is prepared to spend, this is the real world. Ali's clothing style didn't suit the shop and heritage of the place either. After Ali arrived there l noticed other salesman started upselling too. It probably works for some places, but not somewhere like HB.
I got a compliment from various staff about my custom aran jumper, but the way the old sales guys did it was just right...it was natural. I met a new guy as l was walking in, and instantly l didn't want to be around him. He was too false and off-the-plant. The old HB salesman are kept on because they know how to deal with customers and make them feel at ease. It's important to act like a human being and not be an alien.
That was doing the round in our Florence office last year. They sent it to me as the only person outside of Firenze who knew what they were on about when they said they were going to watch the freak from Homo Pitti during lunch break.
I got a pair of M&S one's a few years ago, surprisingly for the modern incarnation of M&S they are an excellent high rise fit and yet with most things linen except shirts, never ever wear the damn things.