ANZ chief executive Nuno Matos says it was "indefensible and deeply disappointing" for bankers to have been told they were being made redundant by automated emails, adding that the bank was taking steps to ensure no repetitions.
Mr Matos contacted the affected staff and senior executives in two emails seen by Reuters, the contents of which were confirmed by an ANZ spokesperson. Some retail banking staff facing job cuts received an email on Wednesday, telling them of their redundancies before they were told officially, Reuters reported on Thursday.
The emails had been sent by mistake, an ANZ spokesperson said at the time, and redundancy meetings were made quickly.
...............It's indefensible and deeply disappointing you were made redundant with an automated e-mail a day ago. But today we're going to set up a meeting to tell you you are officially redundant.