A quick story about looking after customers. Noodles spent $8,000 dollars with this Ledouche pestilence, which surely marks him out as a good customer. At the time my incident occurred, I had spent precisely bugger all with my merchant.
I ordered some gilt blazer buttons from Benson & Clegg. After about 10 days they hadn't arrived, so I called up to enquire. The Telephone was answered by a very polite person who apologised profusely, said they had been sent, etc etc, we'll sort it out soonest. I said don't worry, investigate etc, let me know, these things happen, no rush. This was a quarter to five on a Friday.
The next morning a new set of buttons arrived in the post. Not only were they beautiful and very good value, think about what the shop assistant had done. 10 minutes before he was due to knock off on Friday night, he'd been thoughtful enough to put the order together and got it in the post in time time to be picked up and delivered the next day. All this for a first time customer who a placed a tiny order.
That's outstanding service, and it shows their attitude - they saw a minor negative not as an irritation but as an opportunity to create a big positive. I've recommended them to several people since.
I get quite a lot of complimenti on the buttons as well.