The airline is accused of mishandling an incident in which a man allegedly urinated on a co-passenger.
"The incident took place on 26 November in the business class cabin of a New York-Delhi flight. The accused Shankar Mishra was allegedly drunk when he apparently urinated on one of his co-passengers, a 72-year-old woman.
'My clothes, shoes and bag were completely soaked in urine,' the woman wrote in her complaint to Mr Chandrasekaran the next day.
The woman said she asked the crew for a change of seat, but was told that nothing was available and was instead offered a small seat used by staff. She alleged that the crew also brought the man to her - against her wishes - so he could apologise."
....uhhh...oookay. Don't they usually have dedicated business class washrooms?