Supporter of Possible Sexual Deviants
i have to quibble with this. first, the product that they're selling is supposedly handmade, blah blah blah. if they can't even guarantee its the thing they're advertising that's a WILDLY different thing than a pant button being off. if i ordered pants and you sent me shorts, then we'd be in the same ballpark.I haven't closely read the owner's follow up posts (there seemed to be a number of folks who are just rubbing salt in the wound), though I feel bad for him. Having worked with some clothing manufacturers, it is very difficult. You can clearly spell out everything you want with the perfect pattern and specs, but the final product can always be off because in the end, you have a bunch of minimum wage (or close to it) workers carrying out the work.
Think about your average restaurant. A 200+ person catering order can be messed up just as easily as your Happy Meal #4 because all the work is done by folks who probably don't give a damn if they screw up and if they do, they'll probably put the onus on the customer to point it out. And even if they get your order right, it's not like these are entries in a machine that can be duplicated exactly from previous orders. Everything is still done by hand. Every factory talks about handmade as if it's the best way to make clothes, but as far as I know, it's still the ONLY way.
Even QA is difficult to implement. You have a factory that makes orders for multiple different specs. The vast majority of factories I have seen have no computers. Do restaurants QA the food orders? They just send it out. And they would have an easier time to QA because each order gets its own ticket. A production run can be 300 items all sharing the same ticket. It is difficult to track. It isn't very different from going to a bespoke tailor and even after confirming everything they manage to accidentally do something different. I think I read a SF post where a DB became a SB (or vice versa). Hell even simple things like the # of buttons or trouser configuration get screwed up. Obviously it should be implemented as the work is done, but mistakes happen and people don't catch them (or don't want to catch them). I'm guilty of a few mistakes at work that got to the client. It was never intentional but it happens.
The only real way is to have someone at the brand level take a look, but that's a very time consuming and possibly futile task. You're going to QA work on a finished product where the only recourse might be to have them redo a process that already took 2-3 months... and that's if the factory agrees they screwed up.... Hell, it's a problem when you're talking about something that is not particular visible to the naked eye. Am I going to check every single suit jacket to see if it's fully canvassed? Or every buttonhole to see if it was done by hand? How many brands do you think do this? It's mostly always been on the customer to request a refund if something is screwed up (now if this shoe brand isn't going to offer a refund, that's a mistake).
Unfortunately, anyone who was suspicious of the brand or didn't like them pre-scandal is out for blood and trying to beat a dead horse. I see a number of posters who still would be upset no matter what reparations the brand makes. It's not even clear how many of those posters even bought a shoe. It's just another event of confirmation bias at work.
Anyway, this is a tough business. I don't think anything was malicious. Would there be a similar uproar if this were some big brand like RL selling $400 Made In USA chinos that were actually made in Mexico? I don't know. Maybe. But having fanboys helps. Obviously it's easy to bash a small unknown brand because who's going to defend them? Try bashing RL and you're going to face more resistance so that you'll think twice before hitting 'Submit'.
second, yes, the suitmaker should see that every jacket is fully canvassed. again, that's what you're paying for and that's what they stake their reputation on.
lastly, i would disagree with your malicious intent comment. this is fraud. the people have a right to be angry about this. are those who bought shoes expected to saw them open to see what's inside? every single shoe produced by that factory is in question now. is the business going to be open and honest about which shoes were produced and sent to which customers? are those customers going to receive notice like this was a recall on a defective product here in the US? if RL produced made in the USA pants and they were found to be making them in mexico that shit would be on Fox News the next day and trending on twitter.
now i'm not saying these people are scum of the earth but a lot of marketing mumbo jumbo about their commitment to excellence and their longstanding traditions and whatever the fuck else the email generator spat out doesn't excuse the fact that they committed fraud and sold people goods that weren't what they say they were. if that crashes their business then so be it. you think if A&S sold suits to customers that ended up being fused it wouldn't be on the front page and vox wouldn't be making an account just to post then you've got another thing coming.