I was trying to order a pocket diary from Gumps as I do each year.
http://www.gumps.com/p/gump-s-2014-pocket-diary
And the website was giving me issues, so I called customer service. Wait time was about 2 minutes, but then the rep was very helpful and corrected the problem immediately. Upgraded me to free shipping for the inconvenience.
It's a spectacular pocket diary, too. This will be my third. It's the perfect size to slip into a Jacket's breast pocket. I put it in my right side breast pocket, and it offsets the weight of my breast wallet on the left side so my jacket does not hang to one side. It is of very high quality. Made in USA, too.